Returns & Exchanges
We stand behind the quality of our hybrid cookware and offer a 30-day return policy for any products purchased directly from our site. If you are not completely satisfied with your HexClad purchase, you can return it for a full refund or exchange within the first month of ownership.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack Your Cookware
Securely pack your items in the original packaging or a sturdy box to ensure they are protected during transit.
Ship and Refund
Drop off your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing