Frequently Asked Questions
Everything you need to know about the revolutionary hybrid cookware experience.
What exactly is hybrid cookware?
Hybrid cookware combines the performance of stainless steel with the convenience of non-stick. Our patented laser-etched hexagon design creates high peaks to sear meat and recessed valleys for easy release and cleanup.
Is HexClad cookware dishwasher and oven safe?
Yes, all HexClad cookware is dishwasher safe and oven safe up to 500°F. Our tempered glass lids are also oven safe up to 400°F.
Can I use metal utensils on my HexClad pans?
Absolutely. Unlike traditional non-stick pans, HexClad's surface is scratch-resistant and specifically designed to withstand the use of metal spatulas, whisks, and spoons.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders within the continental United States. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days.
What is your return policy and warranty?
We offer a 30-day risk-free trial. If you are not satisfied, you can return your items for a full refund. Additionally, our cookware is backed by a lifetime warranty against manufacturer defects.
Do I need to season my HexClad pans before use?
Yes, for optimal performance, we recommend seasoning your pan. Simply wash it, heat it on medium-low, spread a small amount of vegetable oil over the surface, and let it sit for 1-2 minutes before use.